SegDelphos comprises an operational management system to handle insurers’ entire backoffices. Besides the financial and accounting sector, found in any ERP (Enterprise Resource Planning), it also bears the technical modules, involving issuance/billing of insurance premiums, claims, commissions, coinsurance and reinsurance, and compliance with the regulating body (SUSEP), describes Carlos Trindade, IT Manager (photo).
Tool use is simple, there being no need for one to be an ERP specialist to use it. What Mr. Trindade recommends is that users possess basic knowledge or general notions of insurance.
Additionally the company provides training possibilities, when the solution is implemented by an insurer. User training in the various system modules comprises part of the business scope.
Another solution features is that SegDelphos is a customized system as from the tailoring and adaptation to processes and products.
Among tool differentials, Trindade points out version personalization per insurance , envisaging each one’s particularities, without any sort of rigidity.
Moreover, he vouchsafes that SegDelphos “provides Integration between system modules or interfaces with the other legacy system as, for example, when indemnification payment is immediately approved by claim team, payment becomes immediately available in “Accounts Payable”.
This system is in constant evolution either for technical issues or for business intrinsic needs. Updates are continuous. For instance, Mr. Trindade mentions that recently a new policy billing process was incorporated, entailing performance improvement and generation of more detailed information, so that users may follow up process better.
An incontested gain, in the specialist’s appraisal , is “having the entire insurer’s management controller in a single system. In the long run, the background generated within the database allows the insurer’s actuarial area to develop studies needed for rate review, profilaxia creation or product development.
By using the easy -to – use – and – understand Technical Configuration module, the company is ready to launch new products quickly, thereby gaining competitiveness and a pioneering instance”, Mr. Trindade concludes.
Source: Revista Segurador Brasil
