THE NEW SCENARIO DEMANDS CHANGES
Monitor Mercantil starts a series of reports made together with insurance market players —- insurance companies, brokers,service providers , and representative entities —- to show how the latter are gearing up to act in the new scenario imposed by the coronavirus pandemic.
How will the post-pandemic future of businesses, companies, insurance be in Brazil ? To answer this, the most frequently-asked question in recent times, sector executives say what they will incorporate from the experience acquired during social isolation to their companies’ routines. Among the main lessons, they point out the basic role of technology to ensure operational continuity , whatever the context may be.
To Delphos, a services and technology company ,given the success of this “compulsory” undertaking, the home office work regime shall be a certain option for part of its collaborators. “With the technology available to Delphos, client service shall not undergo any change”, states Elisabete Prado, Commercial and Marketing Director.
She says that remote work had already been implemented in the company.
“When we carried out this change, everyone took home company computers, with all information protected by security tools, and bearing access to Delphos’ telephone center, being able to receive and make connections through their extension numbers, already known by clients and suppliers”, she explains.
Concern with data protection and assurance of information security, as well as collaborators’ support in correct equipment installation and maintenance, availability of Internet-access mechanisms, through band enlargement, or provider hiring in some cases, were determining factors for a successful transition. “This shows that investing in a good IT model is basic to ensure company business continuity, at no loss to their activities under adverse conditions”, she adds.
According to the executive, the in-house experience was positive in various ways : through commitment by collaborators, who endeavored so that their workplaces would not interfere in service quality; through mutual solidarity ; through group studies and meetings, which were intensified to compensate for physical distance. Moreover, the company adopted a more flexible worktime regime, allowing each collaborator to organize his or her new routine in this manner, which led to productivity improvement.
“Companies must be ready to face any catastrophe. Delphos had already adopted solutions for emergency situations. The contigency model created by the company aimed to ensure work continuity in case of DR (System Recovery because of Disasters). However, it served for an unforeseen pandemic”, she evaluates.
Regarding services rendered, the context served to speed up the putting in place a number of solutions. “A solution for carrying out remote inspection was already under development, with orientations to the insured party by a company engineer. On account of the isolation, even though not ready, tool application was promptly adopted to help the insurance companies, while Delphos carries on with developing resources to be soon incorporated”, she adds.